A 10-year-old replaces damaged iPhone screen. Apple charges $200 for the service.

…read more about 10yr Old Boy does it for $21.95 but Apple Inc. is doing it for $200

It was the big social media story of the week; on Thursday, Twitter went down due to a Distributed Denial of Service (DDoS) attack. And while Twitter was the most visible target, Facebook, Google, and others were also under fire due to a geopolitical attack against one man.

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Now that Yahoo has ceded its search business to Microsoft, it would be easy to call CEO Carol Bartz’s comment to The New York Times that “Yahoo never was a search company” a piece of revisionist history.

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I recently had an opportunity to experience excellent customer service from the opposite side of the coin (as a customer). Since we don’t always take time to reflect on experiences we have in our personal lives and how it might translate into business, I thought it would make a valuable lesson to provide some insight into the client’s perspective. As a bit of a change from my normal posts, here is an outline of my experience and what made the provider so successful in my mind.

…read more about Customer Service 101: The Customer’s Perspective

A Google engineer recently posted a message on the Chromium development board stating that his team would be implementing a synchronization service into Chrome’s open-source progenitor as early as this week. What’s different about Chrome’s sync service? It uses a “push” service, through Google Talk protocols, to instantly move bookmarks, settings, and other user data into a Google account base, where it could be accessed on the web from any browser. A developer channel build of Chrome with some of the first features implemented can be expected as early as the end of this week, according to the posting. Does a push-synchronized Chrome change your view of each web browser’s strengths and weaknesses?

…read more about Google Chrome to Get Cloud-Based Synchronization