It was the big social media story of the week; on Thursday, Twitter went down due to a Distributed Denial of Service (DDoS) attack. And while Twitter was the most visible target, Facebook, Google, and others were also under fire due to a geopolitical attack against one man.

Now that Yahoo has ceded its search business to Microsoft, it would be easy to call CEO Carol Bartz’s comment to The New York Times that “Yahoo never was a search company” a piece of revisionist history.

I recently had an opportunity to experience excellent customer service from the opposite side of the coin (as a customer). Since we don’t always take time to reflect on experiences we have in our personal lives and how it might translate into business, I thought it would make a valuable lesson to provide some insight [...]

A Google engineer recently posted a message on the Chromium development board stating that his team would be implementing a synchronization service into Chrome’s open-source progenitor as early as this week. What’s different about Chrome’s sync service? It uses a “push” service, through Google Talk protocols, to instantly move bookmarks, settings, and other user data [...]

If you’ve ever had the inclination to look up information using the shell prompt, the Command-Line Fu site explains how to query Wikipedia using the built-in dig utility.